If you have an issue with an online purchase, please email firstname.lastname@example.org or phone our 104 Street location in Edmonton at 587-521-3445. If you have an issue pertaining to a specific location, please select Our Locations at the bottom of this page to locate the best point of contact.
All exchanges and refunds for unopened items must be made within 30 days of purchase with receipt.
If you are without a receipt, have an issue with your product, or it has exceeded 30 days, please contact us; we would be pleased to assist you.
Gift cards are non-refundable.
Please note we provide physical gift cards for in-store use and online gift cards for website use.
These are not interchangeable; however, if you have an issue, please contact us.
Free shipping on orders over $75 and $9.99 shipping on orders under $75. We ship Canada Post using their Expedited Parcel service.
Orders placed before 1pm MST on a business day are usually shipped the same day. Orders placed after 1pm MST or on a weekend or holiday are usually shipped the next business day. Tracking information is emailed as soon as your order ships.
Shipping to all U.S. states: Projected arrival date is 4–7 business days.
Delivery standards are for items sent between most major urban centres and depend on origin and destination and other factors.
Actual delivery times may vary.