Shipping & Returns Policy
Quality products and superior service is our idea of a perfect pairing.
If you have an issue with an online purchase, please email shipping@evoolution.ca or phone our Brewery District location in Edmonton at 587-521-3445. If you have an issue pertaining to a specific Evoolution store, please visit here to locate the best point of contact, or email us at info@evoolution.ca.
All exchanges and refunds for unopened items must be made within 30 days of purchase with receipt.
If you are without a receipt or it has exceeded 30 days, and you have an issue with your purchase, please contact us; we would be pleased to assist you.
Gift cards are non-refundable.
Please note we provide physical gift cards for in-store use and online gift cards for website use.
These are not interchangeable; however, if you have an issue, please contact us.
Evoolution offers fast, free shipping within Canada!
Orders over $75 ship free within Canada with carbon neutral shipping
Orders under $75 ship for $9.99 within Canada with carbon neutral shipping
We ship with a variety of carriers depending on your location. Your parcel will be left at your door or in your community mailbox. Should this cause any issues on your end, please email us as at shipping@evoolution.ca as soon as possible so we can make the adjustment before the parcel leaves our store. If you live in an apartment building, please ensure the buzzer number is included with your address. Thank you!
Orders placed before 2pm MST on a business day are usually shipped the same day. Orders placed after 2pm MST or on a weekend or holiday are usually shipped the next business day. Tracking information is emailed as soon as your order ships.
We also offer shipping to the USA and beyond. Explore shipping carriers and rates upon checkout.
Shipping Speed
| Shipping distance | Local | Regional | National |
|---|---|---|---|
| Projected arrival date (business days from shipping date) | 1 day | Up to 3 days | Up to 7 days |
Delivery standards are for items sent between most major urban centres and depend on origin and destination and other factors. Actual delivery times may vary. Please note that due to high order volume, delivery times around the holidays may be longer than expected.
Local Delivery & Pick Up
We offer local delivery in the Edmonton and Calgary areas using a local courier who offers same day/next day delivery (excluding Sundays).
For local order pick up, select "Pick up" and your desired location instead of "Shipping" upon checkout. Product inventory varies by location, call your desired store for more details.